Setting Up Your Issuer Profile

Your Issuer Profile is the identity that appears on every certificate you issue and on the public verification page seen by recipients and third parties.

Go to Issuer in the sidebar to access it.

Initial Setup Wizard

If you have never configured your issuer before, Credenza will walk you through a two-step setup wizard the first time you visit the Issuer page.

Step 1: Profile Details

Step 2: Verification URL Slug

Choose the permanent slug for your public verification URL:

https://credenza.id/verify/your-slug-here

This slug is permanent. Once set, it cannot be changed. Choose something that reflects your organisation's name and will remain relevant long-term, for example universitas-nusantara or lembaga-sertifikasi-abc.

The slug must be:

• Lowercase letters, numbers, and hyphens only
• Unique across all Credenza accounts

After completing setup, every certificate you issue will include a QR code pointing to this URL.

Editing Your Profile

After initial setup, all fields except the slug can be updated at any time from the Issuer page.

Changes to the issuer name or logo will be reflected on the verification page immediately. They do not alter previously issued certificates. The PDF and blockchain record remain unchanged.

Custom Domain

You can serve your verification page from your own domain instead of credenza.id/verify/your-slug. This is optional but recommended for institutions that want full brand consistency.

Why Use a Custom Domain?

• Brand trust: recipients and verifiers see your own domain (e.g. verify.yourcompany.com) instead of a third-party URL, which strengthens credibility
• Professional appearance: QR codes on certificates point to your domain, reinforcing your organisation's identity
• Consistency: all touchpoints (certificates, verification pages, and emails) carry your brand

Prerequisites

Before setting up a custom domain, you need:

1. A completed issuer profile: you must have already set your verification slug
2. An active domain subscription: custom domains require a paid subscription (see below)
3. Access to your DNS provider: you need to be able to create DNS records for your domain (e.g. Cloudflare, GoDaddy, Namecheap, etc.)

Buying a Domain Subscription

Custom domains are a subscription feature. You need an active subscription to add and use a custom domain.

Step-by-step: Purchase a Domain Subscription

1. Open Issuer from the sidebar
2. Scroll to the Domain Subscription section
3. If you have no active subscription, you will see a Subscribe button. Click it
4. If you already have an active subscription but want to extend it, click Extend
5. A package selection grid appears. Choose your preferred duration (e.g. 1 month, 3 months, 6 months, 12 months)
6. Click Purchase
7. You are redirected to the payment gateway. Complete payment using your preferred method
8. After payment, you are redirected back to Credenza:
   • Success: your subscription is activated immediately
   • Failed: no subscription is created, you can try again

Subscription Stacking

You can purchase multiple subscriptions and they stack. Each new purchase extends your expiry date from the current end date, not from the purchase date. For example:

• Your subscription expires on June 30
• You buy a 3-month extension on June 15
• Your new expiry date becomes September 30 (June 30 + 3 months)

This means you can buy ahead without losing any time.

Subscription Status

The subscription section shows your current status:

What Happens When a Subscription Expires?

When your domain subscription expires:

• Your custom domain stops working. Visitors to your custom domain see an expiry notice with a fallback link to credenza.id/verify/your-slug
• Your certificates and verification page remain fully accessible via the default credenza.id/verify/your-slug URL
• Your domain configuration (the domain name and DNS verification) is preserved. You do not need to reconfigure it if you renew later
• Simply purchase a new subscription to reactivate your custom domain

Redeeming a Domain Claim Code

If you have a promotional code for a free domain subscription:

1. In the Issuer page, scroll to the Claim Code section under Domain Subscription
2. Type the code into the input field
3. Click Redeem
4. Your subscription is activated instantly. A confirmation toast shows the duration added

Claim codes follow the same rules as credit claim codes: not case-sensitive, limited total redemptions, one use per issuer.

Handling Pending Payments

If you close the browser before completing payment, the invoice stays Pending in your purchase history:

1. Scroll to the Active & Pending history section on the Issuer page
2. Find the pending row
3. Click Check / Pay Now
   • If already paid on the gateway side, your subscription activates immediately
   • If still pending, you are redirected to complete payment

Setting Up Your Custom Domain

Once you have an active domain subscription, you can configure your custom domain.

Step-by-step: Add and Verify a Custom Domain

1. In the Issuer page, scroll to the Custom Domain section

2. Enter your desired domain, for example:

   verify.yourcompany.com
   

   Use a subdomain like verify or certs. Do not use your root domain.

3. Click Add Domain

4. You will see DNS setup instructions. In your DNS provider, create a CNAME record:

   Field	Value
   Host / Name	verify (or whatever subdomain you chose)
   Record Type	CNAME
   Points to / Value	credenza.id
   TTL	3600 (or your provider's default)

5. Wait for DNS propagation. This is usually a few minutes but can take up to 48 hours

6. Back in Credenza, click Verify Custom Domain

7. Credenza checks your DNS records and marks the domain as Verified once the CNAME is detected

Domain Status Badges

Common DNS Setup Examples

Cloudflare:

1. Log in to Cloudflare, select your domain
2. Go to DNS > Records
3. Click Add record, Type: CNAME, Name: verify, Target: credenza.id
4. Set Proxy status to DNS only (grey cloud). Do not proxy through Cloudflare

GoDaddy:

1. Log in > My Products > select your domain > DNS
2. Click Add, Type: CNAME, Name: verify, Value: credenza.id, TTL: 1 hour

Namecheap:

1. Log in > Domain List > Manage > Advanced DNS
2. Click Add New Record, Type: CNAME, Host: verify, Value: credenza.id, TTL: Automatic

Removing a Custom Domain

To remove your custom domain:

1. In the Custom Domain section, click the trash icon next to your domain
2. The domain is removed immediately

You can add a different domain at any time, as long as your subscription is active.

Troubleshooting

Organisation Issuer Profile

If you are working inside an Organisation, the Issuer page configures that organisation's issuer, not your personal one. Only organisation Owners can access and edit the organisation's issuer profile. Members cannot.

Domain subscriptions and custom domains are also scoped to the organisation. Each organisation manages its own domain independently.